Shipping & Delivery

Order Processing

Most orders are processed within 2–3 business days.

Orders placed on weekends or public holidays will usually be processed on the next business day. During busy periods, product launches, or promotional events, processing times may be slightly longer

Estimated Delivery Time

Estimated delivery time is usually 7–12 business days after your order has shipped.

Please note that delivery times are estimates only and are not guaranteed. Actual delivery time may vary due to customs clearance, local carrier delays, weather conditions, incorrect shipping information, or other factors outside our control.

Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Please allow some time for the tracking information to update after the package has been handed over to the carrier.

Customs, Duties & Taxes

Import duties, taxes, or customs fees may vary by destination country. When duties or taxes are included in the shipping service, no additional payment is usually required upon delivery. If any customs-related issue occurs, please contact us with your order number and we will help review the situation.

In rare cases, local customs authorities or carriers may require additional information or fees depending on the destination country’s import rules. If this happens, please contact us with your order number and we will help review the situation.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If a package is delayed, returned, or lost due to an incorrect or incomplete address, we may not be able to offer a refund for shipping costs.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us with your order number.

We will help check the tracking status and contact the carrier when possible.